Shipping policy

We Offer express worldwide shipping across 200 countries

Customs and International Orders

Introduction

RCKC Aurum is committed to providing our customers with a seamless and enjoyable shopping experience, regardless of their location. We ship our products internationally from our warehouses across India to your provided shipping address via DHL/FEDEX. While we strive to ensure that your order reaches you without any additional charges, there are certain instances where import duties and taxes may apply.

Customers are responsible for any import duties, custom fees, or local taxes that may apply to their purchase.

Import Duties and Taxes

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes. These charges are determined by the customs authorities of the destination country and are based on factors such as the product value, country of origin, and applicable tariff codes.

Customs Duty Calculation

We are unable to calculate when and how much these infrequent customs duty charges will be levied. This is because the calculation of customs duties is a complex process that involves various factors that are beyond our control.

Responsibility for Customs Duties

In the case where additional customs charges are assessed, you, the customer, will be responsible for paying these additional fees. These fees will be collected by DHL/FEDEX prior to delivery of your order.

Customs Clearance

To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. This means that DHL/FEDEX will handle the customs clearance process on your behalf and will ensure that your order complies with the import regulations of the destination country.

Payment for Customs Duties

Payment for customs duties is required prior to delivery. DHL/FEDEX will notify you of the customs duty charges and will arrange for payment before your order is released from customs.

Delivery of Customs-Cleared Goods

Once the customs duties have been settled, the shipment is then released and promptly delivered to its destination. DHL/FEDEX will provide you with tracking information so that you can track the progress of your order.

Conclusion

We hope this policy provides you with a clear understanding of our international shipping procedures and customs regulations. If you have any further questions or concerns, please do not hesitate to contact us.

Shipping Partners

Liability – “In case of any damage to the product while in transit, the shipping partner shall be held liable for the same.”